Front Desk Associate - Full Time

PRC is hiring a full-time Front Desk Associate (Floater) to create a welcoming environment by providing excellent customer service and administrative support that is consistent with PRC’s mission and values, and ensuring building and safety protocols are followed. This position will provide coverage across PRC’s Wheaton and Westmont locations. Bilingual (English/Spanish) highly preferred. This position has a varying weekly schedule averaging 35 - 40 hours per week.
 
Candidates must be available to work within the following business hours:

• Monday – Thursday: 7:00 AM – 9:00 PM
• Friday: 7:00 AM – 5:00 PM
• Saturday: 7:00 AM – 1:00 PM

• Greet and welcome guests by providing accurate information
• Efficiently answer incoming calls providing initial information and/or transfer calls to appropriate party
• Retrieve, document, and process phone messages from voicemail inbox
• Maintain a clean and tidy reception area, waiting area, and kitchen
• Maintain an active, accurate knowledge of programs, events, and activities
• Provide administrative support as assigned
• Act as primary point person for on-site operational needs
• Act as primary point of contact for daily site maintenance issues working
• Perform building and security procedures that apply to front desk staff
• Provide front desk back up for other sites and shifts as needed and available
• Other duties as assigned

• High school diploma or equivalent required
• Two (2) years of prior work experience in customer service, office management or a similar setting

• Bilingual proficiency in Spanish preferred
• Enjoys working in a social service organization and with clients
• Acute attention to detail, strives for 100% accuracy
• Ability to exercise professional judgment to resolve moderately complex problems
• Excellent communication, phone etiquette and customer service skills
• Computer proficiency in Microsoft Word, Excel, Outlook, and Internet search engines