[Free Webinar] Drive Revenue & Loyalty with Strategic Customer Care

Description

It costs 10x more to attain a new client than keep a current one. Customer service and inside support teams speak to clients more than anyone else! Sandler’s time-tested communication techniques will add additional income and growth to any organization. 

In this webinar learn how to: 
• Define the top 5 expectations of internal and external customers 
• Strategically identify areas for up-selling and cross-selling to current and new customers 
• Learn effective communication skills to lower barriers, create win-win solutions and build trust with customers 
• Discover ways to fix both the problem and the upset customer while still maintaining confidence and self-esteem 

BONUS: Participants will receive a complimentary chapter of "Customer Service the Sandler Way"