Strategic Customer Care Series
Date and Time
Thursday Oct 11, 2018
8:30 AM - 12:00 PM CDT
Thursday, Oct 4, 11, 18 & 25 | 8:30am - 12:00pm
Location
Corporate Strategies & Solutions, Inc.
55 Shuman Boulevard, Suite #175
Naperville, IL 60563
Fees/Admission
For pricing and additional information, please contact Corporate Strategies at 630-778-1500
Contact Information
Lindsay Goetting
Send Email
Description
Attendees: Customer service, technical staff, sales engineers and inside sales reps looking to polish their skills and increase revenue opportunites
Participants will walk away knowing how to:
- Define the top 5 expectations of internal and external customers
- Strategically identify areas for up-selling and cross-selling to current and new customers
- Learn effective communication skills to lower barriers, create win-win solutions and build trust with customers
- Discover ways to fix both the problem and the upset customer while still maintaining confidence and self-esteem
Printed courtesy of www.wheatonchamber.com/ – Contact the Wheaton Chamber of Commerce for more information.
301 W. Roosevelt Rd., Ste H, Wheaton, IL 60187 – (630) 668-6464 – president@wheatonchamber.com