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BEGIN:VEVENT
DTSTART:20181004T133000Z
DTEND:20181004T170000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Strategic Customer Care Series
DESCRIPTION:Attendees: Customer service\, technical staff\, sales engineers and inside sales reps looking to polish their skills and increase revenue opportunites\n\n\n\nParticipants will walk away knowing how to:\n\n\n	Define the top 5 expectations of internal and external customers\n	Strategically identify areas for up-selling and cross-selling to current and new customers\n	Learn effective communication skills to lower barriers\, create win-win solutions and build trust with customers\n	Discover ways to fix both the problem and the upset customer while still maintaining confidence and self-esteem
X-ALT-DESC;FMTTYPE=text/html:<h2><strong><span style="color:black"><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt"><strong>Attendees: </strong></span></span></span></strong><span style="color:black"><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt">Customer service\, technical staff\, sales engineers and inside sales reps looking to polish their skills and increase revenue opportunites</span></span></span><br />\n<br />\n<strong><span style="color:black"><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt"><strong>Participants will walk away knowing how to:</strong></span></span></span></strong></h2>\n\n<ul>\n	<li><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt">Define the top 5 expectations of internal and external customers</span></span></li>\n	<li><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt">Strategically identify areas for up-selling and cross-selling to current and new customers</span></span></li>\n	<li><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt">Learn effective communication skills to lower barriers\, create win-win solutions and build trust with customers</span></span></li>\n	<li><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt"><span style="color:black"><span style="font-family:arial\,sans-serif"><span style="font-size:10.5pt">Discover ways to&nbsp\;fix both the problem and the upset customer while still maintaining confidence and self-esteem</span></span></span></span></span></li>\n</ul>\n
LOCATION:Corporate Strategies & Solutions\, Inc. 55 Shuman Boulevard\, Suite #175 Naperville\, IL 60563
UID:e.864.14689
SEQUENCE:3
DTSTAMP:20260409T052017Z
URL:https://business.wheatonchamber.com/events/details/strategic-customer-care-series-10-04-2018-14689
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